All items must be returned within 14 days of receiving them - shipping and handling charges are non-refundable. Please note: We will not accept returned garments that have been worn, washed, damaged or soiled and each will be returned to the customer at the customer's expense. If you wish to return your clothing item(s) for a refund there is a 15% restocking fee. If they are of poor quality, we will be happy to exchange them for the correct quality. If they do not fit, we will be happy to exchange them for a different size. Please inspect your garments upon arrival. Medieval Collectibles fully warrants all of our clothing against any defects in materials or craftsmanship. Shipping and handling fees are non refundable. If an item is sharpened or engraved, it is not returnable. Custom made items may not be canceled once construction has begun.
We can not replace, exchange or refund any custom made orders. Please note: There is a 15% restocking fee on all returns. You may return the merchandise within 30 days of receiving it in its original packaging and condition. Any associated shipping fees we incur from refused packages will be deducted from refund total.If you are not happy for any reason with your (non apparel) purchase from us, simply return it and we will replace, exchange or refund your money (less shipping and handling charges). By refusing a package we are then forced to pay the return shipping cost. There will be a new shipping fee for exchanges. We will always correct any errors we make at no extra cost to you.
Shipping costs are not refundable unless we are at fault. A customer service specialist can determine what course of action will need to be taken and save you time and trouble. If you believe you have received items that are either damaged or defective, please retain all shipping materials (all boxes and packing materials) and contact us right away with pictures. You can use store credit when placing an order online or over the phone. Store credit is issued using a gift certificate code, which will be emailed to you. If you request a refund, the 25% restocking fee will be deducted. There is no restocking fee on store credit unless you request a refund.
#MEDIEVAL COLLECTIBLES RETURNS FULL#
If you are returning items for store credit then you will receive the full dollar amount of merchandise returned to be used towards a future order. You will be refunded or charged for the final amount remaining. The difference will be figured and shipping will be added.
Please note, there will be a shipping fee for any exchanges (to ship the new items to you).Įxample: You return a $50.00 item and want to exchange it for a lesser or greater valued item. If you are returning items for an exchange then you will receive the full dollar amount of merchandise returned to be used towards your exchange. I am returning items to exchange them for other items: Your refund amount will be $37.50 once the restocking fee is deducted.
 If you are returning items for a refund, there is a 25% restocking fee and shipping is not refundable.Įxample: You return a $50.00 item for a refund. For example, a custom color, or custom size of a particular item. Custom means any item that is ordered from us that is not normally on our website for sale. Items that are not returnable are: Tobacco Pipes, Tights and Hosen, Opened Contact Lenses, Opened Prosthetics, Costume Wigs, Earrings (and other pierced jewelry), Spartan/Gladiator Briefs, Wind Instruments, Any Liquid or Cream (Rust Blocker and other Metal Cleaners, LARP Silicone, Fake Blood, Prosthetic Glues and Removers, et cetera), Underwear, Socks (unless unopened), and Custom Items. Please take care and try your footwear on a carpeted or soft floor that will not scratch or mark the bottom of the shoes. Boots should not have any markings on the soles. Make sure all accessories, such as laces, are also returned with the garment. Please contact our customer service department to receive a RMA#.įor clothing, it is fine to try it on, however, you want to make sure you do not subject the item to any scents (such as perfume, smoke or any other scent that will require the garment to be washed) or animal hair. This means the product cannot be worn, washed, soiled, damaged, or used in any way.Īn RMA# is required for all returns and exchanges. Any items being returned must be in original condition. We can only process refunds for items returned within 14 days, after 14 days we offer exchange or store credit only. We will take returns for up to 14 days from the ship date of your order.
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